Customer Testimonials
I recently purchased my INFINITI QX80, and i could not be more pleased with the entire experience. From start to finish, everything was wonderful, professional, courteous, and truly top-notch. Special thank you to my salesman, Christian Abshire, who made the process easy and enjoyable. Christian was knowledgeable, attentive, patient, and never made me feel pressured. He definitely provided customer service above and beyond. I highly recommend Christian Abshire and INFINITI of Lafayette.
My experience with service was exceptional. A tire concern turned into a new tire at no charge. The oil change was also offered and done at this visit. The salesman, Christian, took his time to sit and show and explain more information about the cab system we had overlooked. Thanks Team!
We were in and out. Luay knew exactly what we wanted and made it extremely easy for our first time buying our vehicle! When y’all go I highly suggest using Luay!
If you are looking to buy a car, go see Kameron at INFINITI of Lafayette. The whole process of looking and buying a car was so easy, no stress and very comfortable with him. Such a great guy, hard worker and very thorough.
purchased a 100k new vehicle in June 2026 After purchase had problems with the paperwork to vehicle and they making all kind of lying reasons -they got to where they would not answer phone and not call you back - 60 day expired and could not drive new vehicle It has been 10 1/2 weeks and still no plate --- a 100k vehicle that I paid cash for and can not drive
Excellant service. Next time I have a problem I should call the dealer before trying to solve the problem myself
Jennifer was great to work with! She was helpful from start to finish, got me set up with a loaner, and kept me updated throughout the process. She even texted me to let me know I could reach out if I had any questions, which I really appreciated. Every time I bring my vehicle to INFINITI for service, the service advisors are always friendly and helpful. Great customer service all around!
If I could rate 100 I most definitely would as Cameron was exceptional as well as Angele who originally set the appointment for me to start the process. Cameron - has to be the best of the best! He explained everything in great detail and demonstrated the features of the vehicle. He was very personable and made sure I was comfortable with the purchase, etc. Angele - very prompt and set the appointment. She followed up w me on many occasions when I asked questions or asked for additional information or pictures of the vehicle prior to commuting to the dealership.
Cameron was such a joy to work with! He was very professional and helpful. We had a great car buying experience with him. 10/10 recommend!!
I do not recommend this dealership. I purchased my vehicle from this dealership on July 14, 2025. I did not receive the title to my vehicle until June 12, 2026. After countless lies and misinformation, and almost a year after purchasing the vehicle; I finally received a replacement title. This dealership has ruined me on ever purchasing a vehicle out of state again.
My experience to pickup an 2025 Infinite QX 80 today was very very disappointing, unorganized, unprepared and overall not welcoming at all for a customer that made an appointment to pick up a paid vehicle . The employees were very nice people. But my experience today was very, very disappointed. It made me look unprofessional. I will not go into details to keep it professional. But the overall experience I got today, I got better treatment making a reservation at Ruth Chris Steakhouse on a $100 receipt, than i did today picking up very expensive vehicle. I not looking to get anyone in any ... Read More Google - Jul 18, 2026
Excellent service
The experience purchasing our INFINITI was excellent! Good service, attentive, and professional. From Michael our salesman to all the other teammates on the floor, we were treated very well. Much appreciated!
Worst service around!! If you’re looking to buy an INFINITI drive to Sewell in Houston !!!
Cameron Guarisco makes buying easy. He understood our needs vs our wants. Extremely satisfied. Cam is the man!
We recently purchased a Q60 from INFINITI of Lafayette through Cameron Guarisco. Cam went out of his way to make sure he found the right vehicle for us. He patient and helpful through the purchasing process and was always available to answer questions. We will definitely purchase with him again.
Luay was phenomenal! He made my buying process seamless and headache free! I love this dealership!
Michael Lacour truly went above and beyond in helping me find my new vehicle. The one I was going to purchase sold the day before and he quickly found me options and within a day found the exact match to what I wanted. My experience here was incredible. Everyone here is so nice, helpful and transparent. Highly recommend!
All so friendly - easy to talk to about any issue - knowledgeable- helpful - it's always a pleasure to go!
I had the best car buying experience ever. Cameron Guarisco and Nick Hill were most helpful in the whole process. Highly recommend!
Couldn't believe the amounts of rodent damage under the hoods of some of these cars. Literally rodent feces and nest right on top of the engine covers. Rat poo all over with no signs of attemptting to clean or remove any of it. Some of the cars you could tell they've had rodents in them for a long time. Chewed up battery tops. Chewed up engine covers. Chewed up air filters when checking them air boxes. I stopped looking after the 3rd car I opened the hood on had signs of rodents in it. I wouldn't recommend ... Read More Google - May 12, 2026
Purchased a new car from Infinity of Lafayette last week. Christian Abshire helped me so much. He is very easy to talk to, like you’ve known him forever. He was also very professional and helpful in showing me and explaining to me everything about the car. Everyone was very friendly and helpful. Christian has also checked in with me since I purchased the car to see if I had any questions which I really appreciated. This is my first purchase from Infinity of Lafayette and I was very impressed with Christian and the rest of the staff. Would definitely ... Read More Google - Apr 30, 2026
INFINITI of Lafayette has an amazing Service Dept!! Picked my car up from me at the airport so I wouldn’t miss my flight!! Highly recommend
Jennifer and Amanda are wonderful. Thank you all for many, many, many years of excellent service.
Enjoyed my visit with Luay Alshehabi great salesman.
Mr. Luay Alshehabi was my sales consultant and was fabulous to work with. One is the best buying experiences by far! 5-stars all the way!!
There is no one to greet you when you come in. I had to look for someone to help me.
Nick was so patient and helpful throughout the whole process can’t thank him enough
Mr.Luay Alshehabi sold me my Acura MDX 2026 He was awesome, very knowledgeable about explaining the car to me took his time Great experience!!
Michael was very helpful throughout the whole process.Without his help I didn’t think it was possible for the vehicle I want. And I got the vehicle I went for thanks to him
Cameron was so nice, patient , and helpful from the beginning to end. We drove from Denham springs so we arrived later in the day. Not once did we feel rushed , even when he had to stay after closing. The two hour drive was worth the customer service we received !
Great experience!
Start to finish, working with Cameron was an easy and enjoyable. Great communication throughout entire process.
Luay was my salesman and I purchased a 2025 Acura RDX. He is one of the few salesperson that go the extra mile for his customers. His service does not end after the sale, he is always willing to help out when needed. Thank you again Luay for your help and support with my 2025 Acura RDX. I am so satisfied with Luay. Please if you're interested in an Acura or INFINITI please ask for Luay.
Luay Alshehabi was amazing!
My experience with the dealership exceeded my expectations in every way. Made my experience awesome! I am so pleased with my new Q60 and the dealership!
Christian did a great job. Very professional!
I had an amazing experience working with Luay Alshehabi during the purchase of my Audi Q7. From the moment I met him, he made a great impression professional, welcoming, and genuinely invested in helping me find exactly what I wanted. He stayed in constant contact throughout the entire process and made sure I didn’t leave without the vehicle that fit my needs perfectly.
What really stood out was how thoughtful he was. I’ve never had a dealer send me off with gift before it may seem simple, but it meant a lot and showed how much he truly ... Read More Google - Jan 23, 2026
Thank u very much Mr Luay Alshehabi!!! You were very determined down to Earth and made the process very smooth!! You kept us informed every step of the way, ur very knowledgeable made us feel comfortable and u was also very genuine. One of my best Customer service vehicle purchasing experiences! Thanks for the lookout and working with us to make this happen. We highly recommend you Sir 5 Stars all the way thanks again Sir.
Great experience! They made me feel welcomed and kept me informed throughout the process.
On time addressed all issues in a timely manner Service advisor was knowledgeable waiting area was clean and comfortable
Best customer service I have ever experienced at a dealership! Page was extremely helpful and kind. All 3 ladies in the customer service department made me feel extremely command taken care of.
Great service department. Jennifer was great! Best service department I have experienced owning a car.
Very professional
Great service. Communicated well and very reasonable prices.
The service was quick and impeccable! We were from out of town and the staff was very attentive to our needs! I would highly recommend! They even washed our car!
**Update months later**
Still no refund received, no follow-call, text or email either. Will be filing a complaint with the state MVC and AG if not rectified.
Original Review -
First off, I will say that I write this review with a great deal of regret because the sales team that assisted me with my purchase were great.
That said, dealing with the finance team has been beyond frustrating and nearly impossible. After being involved in a non-fault motor vehicle accident that caused our vehicle to be totaled shortly after purchase, we have been trying to refund our aftermarket warranties ... Read More Google - Dec 21, 2025
Amanda is so professional . Thanks.
Luay Alshehabi Is truly the best! I had an amazing experience working with him. From start to finish, he was professional, knowledgeable, and genuinely cared about making sure I found the right vehicle—not just making a sale. He took the time to listen to what I wanted, answered all of my questions honestly, and never made me feel rushed or pressured. The entire process was smooth and stress-free, and his communication was excellent every step of the way. It’s rare to find someone who combines expertise with such great customer service. I would absolutely recommend this dealership to ... Read More Google - Dec 20, 2025
Luay Alshehabi is the best. Very friendly and eager to help!
I went to get a simple oil change to find out that they broke my Coolant reservoir jug and tried to tell me that it was like that already which it wasn’t my car wasn’t running hot when I bought it to them when I left car started running hot and coolant was all under my hood the advisor Lexie Try to tell me that They told me that I had a leak in my previous service which they did didn’t I remember her telling me that while I was there getting service done, but she went ... Read More Google - Dec 15, 2025
I went to Acura earlier today to purchase a new vehicle and my service was awful so I figured if I went to INFINITI service might be a little different. I guess I was wrong absolutely horrendous service.
I wouldn't trust anything this service center tells me. I brought my 2018 qx60 in for a pulling issue. They looked at it, and told me that it looks like it was in an accident. They told me I needed a new sub-frame, and lower control arms, for just over $7,000. I told them I was going to get a second opinion on it. We'll my lower control arm bushings were bad, but that's it. No accident damage as stated from INFINITI of Lafayette. Also when I picked my car up, on the invoice they stated that they did ... Read More Google - Dec 13, 2025
Bad service.
drove an hour and a half to buy a used vehicle from this dealership, and they never mentioned anything about a strong smoke odor inside the car. Because I had just taken a Lyft where the driver smoked cigarettes, my nose was already thrown off when I arrived, so I didn’t immediately pick up on how bad the smell really was.
When I got the car home, it became clear the odor was much worse than what anyone would consider normal. I’m a professional detailer, and I still had to spend hours doing deep interior restoration to try ... Read More Google - Dec 8, 2025
I put my 2024 INFINITI QX50 Sport in the shop at INFINITI of Lafayette to have a rattle repaired. Two weeks later with no phone calls to update, I drove three hours to the dealership to check on my car. I was told they couldn’t repair it and had called in a DTS that couldn’t be there until the next Friday. In the meantime I tried to purchase a used RDX at Acura of Lafayette (same owner). They wanted me to pay $883 extra for items not listed on the sticker. This was a used vehicle! I would have been ... Read More Google - Dec 5, 2025
The service manager ( Amanda Bourque ) was extremely rude and unprofessional when I called/visited. This isn’t the first time I’ve had an issue with their attitude — instead of trying to help or resolve the problem, they were short, dismissive, and made the situation worse. Customers deserve to be treated with respect, and that’s clearly lacking here. I won’t be returning and wouldn’t recommend this location until management improves their customer service.
If I could give this place 0 stars, I absolutely would. Amanda Bourque was extremely unprofessional, unpleasant, and downright rude both over the phone and in person. This kind of behavior is completely unacceptable, especially in a business setting. I’ll be sure to share my experience so others are aware of how poorly I was treated !!!
people at that dealership is very unfriendly
I purchased a vehicle in July of 21, at the time I was sold a Mechanical Breakdown Insurance,,a maintenance plan and two safe guard products. All which I regretted buying shortly after but it was what it was, Well recently my car had major engine failure, so I checked my paper work to see what was covered when I realized I didn’t have a copy of any of the products I purchased. Long story short I tried for weeks to get a copy only to keep getting the run around. Finally once I came in person I was able ... Read More Google - Jun 7, 2025
Bought a 2026 QX60 Autograph after my 25 was totaled. For over 2 months now the Pro Pilot assist 2.1 has not worked and my car cannot connect to the App. I am told that the server is down., I don't get alerts. Can't locate my car from the app or anything. Absolutely frustrating that no one with INFINITI really seems to care.
Don’t believe what they tell you about pro rating battery warranty. My battery wasn’t even 3 years old. Has 84 month warranty. Pro rate price for a battery less than 3 years old should have been 25% of retail price. They were trying to charge me $170 for a battery that retailed for $229. That math wasn’t adding up to me. They insisted that price was correct. Something to do with 25% of wholesale price and then their markup. After 2 days and numerous phone calls, going on INFINITI website and showing them what “their” warranty said online, I was finally sold a replacement battery ... Read More Google - Oct 12, 2024
Been getting emails from them for years, email address they hold is wrong (I live in England) always ignore any comms. Hope they are better at fixing cars than reading emails and customer service
Service is bad. When it comes to warranty, they always try to blame it to the owner so they can void warranty and charge overpriced labor.
Excellent dealership. Luay is a great salesman. This is not the first time we deal with him but are always satisfied with the people and dealership
Nice and knowledgeable staff. Great environment. Overall a great experience, highly recommend this dealership. Will buy from them again.
Bought a Certified QX80 here and questioned the integrity of the tires from the start and kept being reassured on every oil change the tires were good, however when I had the tires inspected somewhere else because they visibly look bald and squeal when turning I was told the tires where bald and had dry rot. So I had to get 4 new tires on a certified vehicle that I had been assured the tires were good from the point of sale and several oil changes after when I expressed concerns.
It is just hard to find a sales person to help you. We had to come back twice to find help.
Thank you-we had a very good experience at Lafayette Infinity. I would shop there again.
Nice and clean and everyone is friendly. Great customer service overall I loved it alot
Bad Attitudes +horrible service= lost revenue for you ;). I used to bring my car to INFINITI for all of maintenance needs. Well after moving here, i can assure you that this dealer will never get a dime from me. I will purchase my next INFINITI out of state where I bought the original. You guys are such a rip off and the Fabre's have a reputation of being this way! BUYER BEWARE!
Very helpful people and no pushy sales pitches. The car is more than I expected. Hope the service department is run like the rest of the dealership.
Amazing dealership with outstanding service! They always get the job done! I will continue to do business here without a doubt.
Good sales group. Explained car feathers. Spent time needed to help us understand how all the cars options worked.
Very professional and knowledgeable staff and excellent service. The people really seems to care about their customers.
I have used them for the past several years and the staff has always been professional, knowledgeable and very helpful, especially Amanda.
Service is amazing and quick everyone was very helpful explained everything checked and advised only what was needed to be fixed no hassles.
I've owned my INFINITI for a year now and out of the 3 dealers I've done service with this has to be the worst one. It makes me want to drive to Texas just for the customer service.
My experience at this dealership was amazing and extremely non stressful. My sales associate Taylor Landry made me feel comfortable during the process. She also made me feel confident that she would still be available after the purchase. Check INFINITI and ask for Taylor you Won’t be disappointed.
This is my go to dealership, great cars and great people. They make certain customers satisfaction is meant
Excellent service from the front to include Cassie and Amanda. Their expertise is what the dealership needs.
I highly recommend the INFINITI dealership of Lafayette. The staff is very Knowledgeable and polite
Brought my QX80 in for service, it’s been there for 4 months! Worst communication from these people. They are shady as shady gets! Worst experience I’ve had from a dealership
Thank you to Taylor for her help. It was a great experience , so easy, informative, the intire staff at the dealership was great . Big change from truck to the QX50. The car is comfortable, gas mileage is great . I highly recommend to check out Infinity Dealership of Lafayette. Thank You Taylor all the best !
Have always been very satisfied and pleased with the service and performance of the entire staff.
They have the worst service department I have ever had experience with. Absolutely horrible it is a shame how they operate.
Bought a QX80/LEMON and they didn't help me.
The sales department is great, however every time I bring my car for service there is always an issue. The service department is very unprofessional and upcharge their customers for services that weren’t performed correctly and add on services without verifying with their customer. Very unsatisfied.
In my opinion this is the absolute worst dealership I have ever worked with in my entire life. Salesman Treyvon provides the absolute worst customer service I think I ever have experienced also in my life... this dealership and the entire staff that I have dealt with has been the worst customer focused staff ever. Josh in finance is also another one that I can name that has been absolutely useless in helping fix any issues. I have tried several times to contact the general manager "(owner)" Jordan with absolutely no response. The INFINITI brand should really look ... Read More DealerRater - Jul 13, 2021
Worst experience at infinity service Centre, waited 2 hrs to just get an update on the vehicle. Will not recommend
Terrible service, say they will pickup the vehicle for service but just end up rescheduling until you find service somewhere else. Wouldn't recommend this dealership to anyone
They will not return your calls they mess up paperwork and lie repeatedly about it. When you ask to speak with management they are never in or available will never recommend anyone purchasing a vehicle here.
I bought a 2020 INFINITI from Bernard Leblanc. He was a great salesman, but that is where the satisfaction ended. My car was hit by a pickup truck in Classic Carwash (they paid damages),but took INFINITI service department 2 months to fix my car. Then when we did the walk around on the loaner, we checked for scratches and dents. I signed that there were none. Well, supposedly I marked the tire rim. Seems I would know if I did.....$168 for repairs and $110 for an oil change on my new car. I have never gotten worse service from a service dept. ... Read More DealerRater - Apr 30, 2021