INFINITI DELIVERS AWARD-WINNING BRAND EXCELLENCE
Every automotive brand likes to tout that their cars have the most impressive capabilities, their dealerships the best service, and their drivers the greatest level of satisfaction. What brand actually ranks at the very top in many of these categories, however? INFINITI has received a multitude of accolades for their commitment to high quality customer care and awesome lineup of luxury cars and SUVs, proving that they are achieving award-winning brand excellence. INFINITI of Lafayette is proud to be a part of the whole that has elevated INFINITI to a place of prominent achievement.
INFINITI is Number One in J.D. Power’s Customer Satisfaction Index
When it comes to customer satisfaction, INFINITI ranked at the very top of J.D. Power’s Index that measures five categories: service advisor, vehicle pick-up, service facility, service quality, and service initiation. INFINITI achieved a CSI score of 876 on a 1,000 point scale, which marked a 48-point increase over the industry average and 14 point advantage over the premium segment average of the auto industry. Their largest improvement from 2017 came in the Service Advisor category. INFINITI earned these honors by focusing on delivering an exceptional experience to every customer through every step of the purchasing process and vehicle lifespan. A luxury brand should provide luxury service, and that is exactly what INFINITI strives for. A strong network of retailers and a variety of policies and programs (high hospitality standards, training programs, and multiple touchpoint reviews) bolster their rankings as well. INFINITI of Lafayette proudly contributes to this culture of excellent customer care, and when you visit our dealership, we will ensure that you enjoy an experience on par with what is expected from our award-winning brand.
ACMI’s Trusted Automotive Brand Study Puts INFINITI at the Top
Two of ACMI’s 2018 Trusted Automotive Brand Study awards were granted to INFINITI: Most Trusted Luxury and Most Improved Luxury. This makes them the only brand in the luxury segment to be named with these two distinctions. Trust as a luxury brand isn’t necessarily easy to secure, but INFINITI owners trust in the confidence of their cars and retailers. This study was conducted with a sample of 2,500 owners from 34 brands, giving a comprehensive picture of where customers place their faith. INFINITI of Lafayette certainly works to earn the trust of our customers through our quality cars and friendly staff. Visit us today and we will prove that award-winning trust makes a big difference in the process of buying a new car.
The INFINITI Lineup is Decorated with Awards
Beyond exemplary customer service, INFINITI is constantly working to give customers an improved automotive product every single year. This work has paid off in a number of accolades including INFINITI’s Certified Pre-Owned Program being named an Autotrader 10 best Luxury CPO Program for 2018. Furthermore, the INFINITI QX80 won Best in Class Full-Size SUV in the 2018 New England Motor Press Association Winter Vehicle Awards. Further still, the INFINITI QX60 and QX80 were named winners in the 2018 AutoPAcific vehicle satisfaction awards. INFINITI of Lafayette has these decorated vehicles and many other fantastic options from the INFINITI lineup. In addition, you will find a variety certified pre-owned INFINITI cars that offer great value. Our friendly sales team will happily field any questions you have about what we have in stock, so don’t wait any longer and come visit us today!
Take Advantage of Award Winning Brand Excellence at INFINITI of Lafayette
INFINITI of Lafayette takes the high standards of the INFINITI brand seriously, evidenced by our nearly 5/5 star Google rating. From sales to service, we do everything we can to satisfy our customers demands. Our comprehensive inventory includes your favorite INFINITI models: the Q50, QX30, QX60, and more! We will continue to provide the people of Southern Louisiana and beyond with great service and fantastic INFINITI cars and SUVs. Visit our dealership today and experience what award winning brand excellence is all about!