INFINITI Ranks No. 1 Overall Customer Service

December 21st, 2018 by

INFINITI has long been a favorite make for people looking for a luxury driving experience, and the many awards that accrue to this make prove why. Most recently, INFINITI was ranked number one in the 2018 J.D. Power Customer Satisfaction Index with a score of 876. That marks a 48-point increase over the industry average and 14 points above the premium segment. INFINITI of Lafayette is proud to be a contributor to the larger story of a brand that continually improves to stay ahead of the competition. Contact us today to find out how we can meet your sales and service needs. 


The Q60 brings INFINITI’s powerful design language into the sports coupe segment with remarkable success, with its daring curves, deep creases, and flowing lines intensifying its low, wide, powerful stance. The look is progressive and modern, yet dynamic and moving.

INFINITI Excels in All Areas 

The JD Power Customer Satisfaction Index included ratings on a five service-related factors: service advisor, vehicle pick-up, service facilities, service quality and service initiation. INFINITI was ranked in the top tier across the entire premium segment of the auto industry, with the largest improvement coming in the Service Advisor category. This success can be attributed to a number of factors, including INFINITI’s strong network of retailers and comprehensive mix of policies and programs like multiple touchpoint reviews, high hospitality standards and focus, as well as a variety of training programs available both in-person and online. INFINITI has earned top honors with the J.D. Power CSI Study before, including the years 1990, 1994, 1996, and 2003.

INFINITI of Lafayette is Committed to Customer Satisfaction

The INFINITI brand is not simply defined by their beautiful designs, exciting performance, and plentiful capabilities. Owning an INFINITI is an entirely unique experience in the realm of car-ownership, on account of each aspect of the owner’s involvement with the car is refined to be as efficient and effective as possible. This is proven in the latest results of the J.D. Power Customer Satisfaction Index, where top marks were received for the quality of service that is provided to INFINITI owners. INFINITI of Lafayette shares this dedication to optimal service, as we believe that a luxury vehicle should receive luxury service. If you want to better understand the benefits of being part of the INFINITI family, visit INFINITI of Lafayette today. Our sales staff looks forward to showing you our extensive collection of new INFINITI cars and SUVs, as well as our Certified Pre-Owned inventory!